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Refund and Returns Policy

Pure Compounding Labs – Refund, Return & Cancellation Policy

Effective Date: October 23, 2025
Last Updated: November 21, 2025

This Refund, Return & Cancellation Policy (“Policy”) governs all purchases made from Pure Compounding Labs (“Pure Compounding Labs,” “we,” “our,” “us”). This Policy forms part of the Pure Compounding Labs Terms of Service. By placing an order, you acknowledge and agree to the terms below.

Pure Compounding Labs supplies research-use-only peptides, chemicals, and laboratory materials. Due to strict quality control, safety regulations, chain-of-custody requirements, and the sensitive nature of our products, Pure Compounding Labs maintains the following strict, industry-standard policies.

1. ALL SALES ARE FINAL (NO RETURNS)

Due to safety, sterility, contamination, and regulatory considerations, all sales are final.

Pure Compounding Labs does not accept returns of any products — open or unopened — under any circumstances, except where explicitly stated in Section 4 (Damaged / Incorrect Items Review).

This policy is essential to maintain:

  • Sterility and purity of research compounds
  • cGMP chain-of-custody integrity
  • Regulatory compliance
  • Prevention of tampering and contamination
  • Laboratory safety standards

Once products leave our facility, they cannot legally or safely be returned, restocked, or reused.

2. PRODUCT NATURE – RESEARCH USE ONLY

All Pure Compounding Labs products are sold strictly for laboratory research use only and are not for human or animal consumption, medical use, or diagnostic use.

Because these are sensitive, non-consumable research materials:

  • Returns cannot be accepted
  • Refunds are not provided
  • Only verified issues may qualify for replacement/store credit
  • Pure Compounding Labs retains sole discretion over all claim decisions

3. ORDER CANCELLATIONS

3.1 Cancellation Window

Orders may be cancelled only if Pure Compounding Labs receives your cancellation request before your order enters processing or ships.

Orders typically enter processing within 1–4 hours of being placed.

3.2 Non-Cancelable Once Processing Begins

Once an order is being prepared, packaged, or has shipped:

  • It cannot be cancelled
  • It cannot be refunded
  • It cannot be altered

3.3 How to Request Cancellation

Email support@purecompoundinglabs.com with the subject line “Order Cancellation Request” and include:

  • Full name
  • Order number
  • Reason for cancellation

If your order has not yet entered processing, a cancellation may be granted. If not, your request will be denied.

4. DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

While all products undergo inspection prior to shipment, issues may occasionally occur during transit.

Pure Compounding Labs will only review replacement/credit requests under the criteria below.

4.1 Required Reporting Window

You must report any damaged, incorrect, or missing items within 48 hours of the carrier’s delivery timestamp.

4.2 Required Documentation

To initiate a claim, email support@purecompoundinglabs.com with subject “Order Issue – Claim Request” and include all of the following:

  • Order number
  • Written description of the issue

Photos of:

  • The product(s)
  • The vial(s) / container(s)
  • The lot number / batch number
  • Security seals
  • Internal packaging
  • Shipping box and external condition

Video is recommended for verification.

Include any tracking discrepancies.

4.3 Photo Verification & Lot Number Requirement

Pure Compounding Labs may request additional photos, videos, or documentation, and customers must provide clear, verifiable evidence, including:

  • Close-up of lot numbers
  • Seal integrity
  • Packaging condition
  • Product labels

Claims cannot be processed without verifiable evidence.

4.4 Pure Compounding Labs’ Sole Discretion

Pure Compounding Labs retains the exclusive right to determine whether a claim:

  • Is valid
  • Qualifies for replacement
  • Qualifies for store credit
  • Does not qualify for any remedy

All decisions are final and made solely at Pure Compounding Labs’ discretion.

4.5 Remedies (If Approved)

If a claim is approved, Pure Compounding Labs may, at our sole discretion:

  • Issue a replacement product
  • Provide store credit
  • Provide an alternative remedy deemed appropriate by Pure Compounding Labs

Refunds are not guaranteed and are granted only in rare, exceptional cases at Pure Compounding Labs’ sole discretion.

5. SHIPPING ISSUES & NON-DELIVERY

5.1 Risk of Loss

Risk transfers to the customer once the package is provided to the carrier.

Pure Compounding Labs is not responsible for:

  • Lost or stolen packages after delivery
  • Packages delivered to an incorrect address entered by customer
  • Carrier delays
  • Weather-related delays
  • Stolen packages

5.2 Incorrect Addresses

If the customer enters an incorrect or incomplete address:

  • Pure Compounding Labs is not liable for reshipment
  • No refund or replacement will be provided
  • Reshipment may be offered at cost (at Pure Compounding Labs’ discretion)

6. INTERNATIONAL ORDERS

Pure Compounding Labs may restrict international orders.

If international shipping is permitted, the customer assumes all risk for:

  • Customs seizure
  • Customs delays
  • Import restrictions
  • Loss during international transit

Packages seized or rejected by customs will not be refunded or replaced.

7. CHARGEBACKS & PAYMENT DISPUTES

By placing an order, you agree:

7.1

You will not file chargebacks for issues covered by this Policy.

Chargebacks are considered a breach of contract.

7.2 Improper Chargebacks May Result In:

  • Account termination
  • Placement on internal restricted lists
  • Submission to fraud/chargeback databases
  • Legal action and recovery of:
    • Disputed amount
    • Processor fees
    • Administrative costs
    • Collection costs

7.3 Legitimate Fraud

If a true unauthorized transaction occurred, Pure Compounding Labs will fully cooperate with your financial institution.

8. REFUND PROCESSING (IF ISSUED AT DISCRETION)

If Pure Compounding Labs approves a refund (rare):

  • Refund is issued to original payment method only
  • Refunds exclude shipping fees
  • Refunds may take 5–10 business days depending on your bank

9. CUSTOMER RESPONSIBILITY

By purchasing from Pure Compounding Labs, you agree to:

  • Provide accurate shipping information
  • Inspect orders immediately upon delivery
  • Report issues within 48 hours
  • Follow product handling requirements
  • Use products only for lawful research purposes

10. FORCE MAJEURE

Pure Compounding Labs is not liable for delays or failures caused by events beyond our control including, but not limited to, natural disasters, supply chain disruptions, government actions, or carrier failures.

11. MODIFICATIONS TO THIS POLICY

Pure Compounding Labs may update this Policy at any time. The version in effect at the time of your order applies.

12. CONTACT INFORMATION

For all order-related inquiries:

Pure Compounding Labs

Email: support@purecompoundinglabs.com

Website: purecompoundinglabs.com

13. ACKNOWLEDGMENT

BY PLACING AN ORDER WITH PURE COMPOUNDING LABS, YOU ACKNOWLEDGE THAT:

  • You understand these products are for research use only
  • All sales are final
  • You understand the 48-hour reporting requirement
  • You will provide full photo/lot verification if needed
  • Pure Compounding Labs maintains sole discretion over all claims
  • You will not file chargebacks contrary to this Policy
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